Effective April 27 2021
1. Personal Identification Information
We may collect the following personal identification information: Name, Email, Address, Phone Number from Users in multiple ways, including, but not limited to when Users visit our site, place their order, subscribe to our newsletter, chat with us, and in connection with other activities, services, features or resources made available on our Site. This method will always be with the Users’ knowledge and at the Users’ request.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
2. Non-Personal Identification Information
We may collect non-personal identification information about Users when they visit our Site. Non-personal identification information includes the browser name, the type of computer and technical information about Users, means of connection to our Sites, such as the operating system and the Internet service provider utilized, and other similar information.
3. Web Browser Cookies
Andrea Orellana Consulting collects and uses Users personal information for the following purposes:
•To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
•To send periodic emails. The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, he or she may do so by contacting us via our Site.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
5. EU Privacy Notice
If you are in the European Union (EU) and the EU data protection laws applies to the processing of your information, i.e. the General Data Protection Regulation 2016/679 (GDPR) please [click here] to find the major information about the processing of your personal data at a glance.
Andrea Orellana Consulting & Digital Agency is the controller of personal data submitted by you or otherwise collected when you use our Website or when you use Services – provided that we explicitly demand this data or ask for this information within our mutual B2B communication with respect to the Service.
Please note however that Andrea Orellana Consulting & Digital Agency shall not be the controller of the third-party data you may submit to our Service, i.a. the personal data you process within your CRMs, e-mail communication, etc. which may be integrated with our Service upon your decision and subject to the Terms of Service. We process such information within the Service solely in the processor’s role and – depending on the scope of your activity you may be the data controller. Shall you have any doubts on this matter – feel free to contact us.
You can contact us via e-mail: [email protected]
The purpose for processing of your information is mostly to supply you with Service and Website functionalities. You submit us with your information voluntarily and we use them to provide you our Service or Website functionalities so providing the information may be a payment requirement or a requirement necessary to enter into checkout (to use the Service or Website). We minimize the scope of information we collect and you will always be informed which data is obligatory to be supplied with our Service or chosen Website’s functionalities or we could otherwise deny serving them.
We may also use the collected data for other purposes than to fulfill payment obligations. We may do so on the grounds of our legitimate interest and those of third parties while applying appropriate safeguards that protect your privacy. When we say we process your data upon the legitimate interest this may mean that we will process your personal data for purposes such as: to provide you with the best quality Service and Website, to market and advertise our products, to develop new services, and inform you on the features of our Service, to personalize your Service and provide you with a better user experience, to develop and improve how we deal with unwanted situations such doubling accounts, using one account by many users, to prepare new offers for customers and define types of customers for future services, for troubleshooting and to detect, prevent or otherwise address fraud, abuse, security or technical issues with our Service or Website, to protect Andrea Orellana Consulting & Digital Agency rights, property and safety, to enforce legal claims and Terms of Service or investigate and address violations thereto.
We will store your personal information only for the necessary period required due to the purpose of their processing, depending on the circumstances, i.e. for instance until full settlement of payments for the Service or until you decide to unsubscribe from our mailing lists. For security reasons, financial records and settlements, fraud and abuse prevention or ensuring the continuity of Service (for encrypted backup) we may also retain your data for extended time periods for a limited time, subject to the case and our legal obligations which could sometimes supersede your data deletion request. If so, we will inform you about such an obligation.
You have the right to access, rectify or erase your personal data, restrict the processing and object to processing of your data at any time. You can enforce these rights by using and managing your account after login to Service or – as always by contacting us at [email protected], please note that erasing the personal data, processing restriction and objection to may involve the cancellation of Service, stopping to use Website, etc. depending on the circumstances or may be otherwise limited by respective laws. You shall also have the right to so-called data portability which involves the possibility to download all your data in a machine-readable format. To get such a copy of your data, please use the functionality of Service which integrates with other systems or email us at [email protected] Please be notified, that requests may take up to 30 days to process.
7. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.